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d-flo Limited

d-flo Limited
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London, 1 July 2026: d-flo Limited, the innovative customer communications specialist, who enable their clients to achieve operational efficiencies, cost optimisation and increased brand loyalty, today announced that Capital Holidays / Etihad Holidays will commence using their TravelComms Platform solution to manage their guest travel communications.

TravelComms has been designed specifically for travel companies to enhance the experience of their customers before, during and after their trips/expeditions by delivering more enriched, informative and personalised communications via any online and offline channel.

Colin Brimson, Co-Founder and CEO of d-flo Limited commented: “We’re very proud to have been selected to help Capital Holidays / Etihad Holidays achieve their goals for this very important area of their customer communications. Our approach to all projects with our customers is to understand what they are trying to accomplish and then use our expertise to give them what they want in solutions that add real value to their business. We’re looking forward to a long and mutually rewarding relationship with Capital Holidays / Etihad Holidays.”

At Capital Holidays / Etihad Holidays, we recognise that clear, timely and personalised communication is fundamental to delivering exceptional travel experiences. From the moment a booking is made through to time spent in destination, every interaction shapes how assured and supported our guests feel.

We selected TravelComms because of its proven capabilities across the travel industry and its ability to integrate seamlessly within complex travel environments. Through this partnership, we look forward to enhancing our customer communications and travel documentation throughout the booking process and in destination for managing irregular operations and disruptions. At a time when reassurance, clarity and guest safeguarding are more important than ever, this collaboration will help us deliver experiences that aren't just seamless, but that instil confidence and trust.