Topdeck

Solution

Adopting the TravelComms Travel App, Topdeck has been able to create a distinctive, on-brand look and feel that differentiates their in-app experience from their competitors. And by directly integrating with Topdeck’s Travel Studio reservation system, the app is automatically populated with each customer’s personal details and booking information without the painstaking task of manual data entry.

Once logged in, the customer is met with a wealth of features all designed to build excitement and help them maximise their trip, including a countdown timer, a currency conversion tool, and active forms to submit important information such as passport details, emergency contact details and their dietary requirements. In-app messaging capabilities also enable guests to communicate both with the Topdeck team and to connect and chat with fellow travellers.

Custom integrations with Hero and Qualtrics are helping to drive ancillary sales within destination. The integration with the Hero ancillary booking platform enables travellers to peruse, select and securely book activities mapped to the destinations of their itinerary. Whilst integration with the Qualtrics experience management platform is enabling Topdeck to capture post-trip feedback and help them understand their customers better.

All of this is underpinned by GDPR compliant data protection, along with privacy policies, subject access request, and account deletion functions.