Create stronger connections with your customers

An enormous commitment of trust is made at the time a new customer makes their booking. Embracing the immediate opportunity – and the time available up to departure – presents limitless opportunities for good communication.
Implementing an immersive communication journey can deliver a richer experience, minimise manual intervention and create stronger customer connections.
At the point of booking and throughout the onward journey, TravelComms delivers an enriched experience to increase customer engagement by:


Customers who are fully engaged represent a 23% higher amount in profitability, revenue and relationship growth.

  • Combining customer data from the CRS and CRM systems with content from trusted sources to deliver meaningful destination content.
  • Capturing each customer’s interests through active listening to automatically identify and promote relevant ancillaries, upgrades and add-ons.
  • Delivering follow-up communications across multiple digital channels to connect with each customer in their chosen way and preferred time.
  • Tracking engagement, sentiment and intent to identify each customer’s level of interest to automatically convert up-sales opportunities.

d-flo’s TravelComms solution has allowed us to gain more control over the content and timing of the communication. They have worked with us to come up with new and innovative ideas to help keep our customers informed and to feel safer whilst travelling.

Discover how to increase your customers’ engagement

Let us demonstrate how we can transform your communications