Learn how we preserve and enhance your reputation with systems to help you communicate quickly - and simply with customers.

You can’t put a price on your brand’s reputation.

As marketing and IT teams know all too well, good reputations take a long time to build – and a short time to lose.

Protecting this prize asset has two parts. First, you need to provide a good everyday customer experience, so that recommendations and referrals help to build your business over time. Second, you need an effective crisis plan in place well before anything goes wrong.

At d-flo, we help you deliver personalised, timely and relevant communications that help to minimise disruption to your customer’s experience and protect your brand.

Businesses risk losing 22% of business when potential customers find one negative article on the first page of their search results.

Communicating with your customers proactively, our platforms help to:

  • Enhance the day-to-day experience – providing customers with the information they need and when is key to building your reputation.
  • Respond quickly in a crisis – updating customers on impacts to service levels instantly and personally to remove frustration and reputational damage.

d-flo have been very supportive of us throughout the evolutionary process of this project. They steered the business to help design the customer communications and ensure that all pieces of communication were consistent. They kept us focused on consistency and that has been invaluable. And once again, they delivered on time and to the agreed budget.

Communications have evolved

Take the next step in your communications journey