Take care of your customers and your reputation
Delays, cancellations and changes are sadly a fact of life with today’s many uncertainties. Pre-empting and proactively informing to safeguard and contain customer frustration is essential in protecting customers and brand reputation.
- Utilising real-time reservation data to identify, filter and personalise meaningful communications targeted to each recipient – instantly and effectively.
- Delivering disruption communications, follow-ups and reminders across multiple digital channels to connect with each customer in their chosen way.
- Sending personalised messaging – including content and attachments – relating to each individual recipient, their booking and itinerary.
- Tracking the delivery, engagement and potentially acknowledgement of communications to determine level of risk and appropriate next actions.
Discover how to minimise your customers’ disruption in the event of the unexpected
Let us demonstrate how we can transform your communications