Learn how we maximise cross-selling, up-selling and advocacy from your communications - with the help of intelligent automation.
It’s a well-known fact that maximising revenue from existing customers is far easier and cost-effective than acquiring new ones.
And the most efficient way of doing this? A streamlined, automated process that promotes the products and services relevant to each existing customer.
Incorporating this up-sell into your transactional communications maximises the opportunity with your captive recipient audience, enabling you to increase customer lifetime value.
At d-flo, we help you incorporate promotions within your communications to drive additional revenue.
d-flo enabled a large tour operator to increase their up-sales revenue by 365% over that of their marketing platform.
100% data driven, our platforms use your customer data to:
- Target the right product or service – targeting additional products or services relevant to each individual customer, whether B2B or B2C.
- Communicate using the right channel – communicating using each customer’s preferred channel, whether offline or digital.
- Deliver at the right time – delivering them at the right stage in the customer journey, whether as a new or as part of an existing one.
- Optimise your process – analysing customer engagement and being able to optimise the process, whether individually or for all customers.
Communications have evolved
Take the next step in your communications journey