Build stronger customer loyalty and grow your business
A huge amount of effort goes into ensuing customers have a happy holiday and memorable experiences. Leveraging the opportunities from this and the goodwill afforded can work wonders for amplifying your brand and new-found ambassadors.
Utilising automated intelligence for customer feedback can increase response rates, streamline back-office processing and build customer loyalty.
Using feedback from valued customers, TravelComms provides the automation to maximise customer advocacy for your business by:
- Nurturing customers with personalised and relevant digital CSQ’s to provide feedback on their experiences and gaining consent for reuse in marketing.
- Capturing feedback for NPS, CSAT and CES scoring, sharing via reporting or dashboards and routing to internal teams to turn insight into action.
- Responding to customers individually based on their feedback to drive referral and repeat bookings (where positive) and for damage mitigation (where not).
- Aggregating positive feedback (where approved) to use relevantly and meaningfully during the quote process to drive new bookings and customers.
Discover how your customers can help you increase bookings
Let us demonstrate how we can transform your communications