Reducing
operational costs
Learn how we reduce operational costs with technology to help streamline communication processes – and pre-empt enquiries.
Every business wants to remove inefficiencies to reduce operating costs.
But when it comes to communications, there’s a fine balance. On the one hand, you want to find a way to streamline processes. On the other, you need to make sure the customer experience remains excellent.
Finding a solution that strikes this balance can deliver enormous value. After all, if your communications are clear you will save time and money fielding enquiries.
At d-flo, we help you remove unnecessary operational costs – without it impacting your customer experience.
d-flo enabled one of the UK's largest travel groups to reduce their operational overheads by 80% within one month of going live.
Providing an all-in-one solution, our platforms enable you to:
- Automate content collation - capturing/extracting core data and collating additional content, whether from on premise or cloud systems.
- Automate communication production – dynamically creating each communication on the fly using in-built business rules and logic.
- Automate communication delivery – delivering communications using each customer’s preferred channel, whether offline or digital.
- Centralise all user-interaction – implementing process controls and reporting within a single web-based application.
