Learn how we reduce operational costs with technology to help streamline communication processes – and pre-empt enquiries.

Every business wants to remove inefficiencies to reduce operating costs.

But when it comes to communications, there’s a fine balance. On the one hand, you want to find a way to streamline processes. On the other, you need to make sure the customer experience remains excellent.

Finding a solution that strikes this balance can deliver enormous value. After all, if your communications are clear you will save time and money fielding enquiries.

At d-flo, we help you remove unnecessary operational costs – without it impacting your customer experience.

d-flo enabled one of the UK's largest travel groups to reduce their operational overheads by 80% within one month of going live.

Providing an all-in-one solution, our platforms enable you to:

  • Automate content collation ­- capturing/extracting core data and collating additional content, whether from on premise or cloud systems.
  • Automate communication production – dynamically creating each communication on the fly using in-built business rules and logic.
  • Automate communication delivery – delivering communications using each customer’s preferred channel, whether offline or digital.
  • Centralise all user-interaction – implementing process controls and reporting within a single web-based application.

d-flo has been a key strategic partner, helping us to review and map our customer journey and implement the right communications to customers at the right time. They worked with us to develop a series of communications that were aligned to our brand guidelines to ensure a consistent look and feel throughout the customer’s journey with us. The team at d-flo have been an absolute pleasure to work with and we look forward to continuing to develop our customer journeys with them in the future.

Communications have evolved

Take the next step in your communications journey