Make every disruption communication purposeful

From educating and informing to protecting and safeguarding, CrisisComms incorporates all aspects of communication to manage any type and any severity of disruption.
CrisisComms is a reliable, multi-channel disruption communications system designed to protect your customers and your brand.
d-flo_Make every disruption communication purposeful
d-flo_Make every disruption communication purposeful

Deliver customer excellence in challenging times

Disruption is never welcome but is increasingly common, and can have a lasting impact on brand reputation.

CrisisComms ensures you have a robust disruption communications solution to keep your customers informed throughout - and even after - the event.

Learn how sending the right communications at the right time can deliver results in challenging times. Click on each of the three user cases to learn more and read how we are helping some of our important clients.

Deliver customer excellence in challenging times

Disruption is never welcome but is increasingly common, and can have a lasting impact on brand reputation.
CrisisComms ensures you have a robust disruption communications solution to keep your customers informed throughout – and even after – the event.
Learn how sending the right communications at the right time can deliver results in challenging times. Click on each of the three user cases to learn more and read how we are helping some of our important clients.

Increasing Customer Engagement

Create stronger connections with your customers.
Read more

Minimising Customer Disruption

Take care of your customers and your reputation.
Read more

Maximising Customer Advocacy

Build stronger customer loyalty and business growth.
Read more

The capabilities to preempt and manage any crisis

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d-flo Limited - The capabilities to transform any customer journey

A proven-platform for delivering personalisation

Deliver disruption communications that are as individually unique as each of your customers.
Integrate with any back-office applications, aggregate content from any source, seamlessly combine with any CRM or customer data platform.
Trigger communications by CRS events, user-managed schedulers or using interactive preferences and sentiments of your customers.
Solutions built intrinsically with privacy and security by design enabling data protection at the highest level and compliance to GDPR and CCPA.
Transform communications with contextually-relevant content from your CMS to inspire action, differentiate your brand and drive engagement.
Empower internal stakeholders with the agility to control the content, tone of voice and timing of each communication for continual optimisation.
Fulfil the varying business demands and use case scenarios with high-volume batch, ad hoc on-demand and interactive communication processing.
Simplify the integration of user interactive processes to review, edit and approve the release of communications within a controlled environment.
Deliver omni-channel communications by offline fulfilment, email, SMS, WhatsApp or ePresent for secure self-service via your customer/guest portal.
Built on a proven platform

What our clients say about us

We are pleased to be using d-flo’s platform to manage our post-booking member communications. With the ability to use digital communications to deliver a high quality, personalised service efficiently and effectively.

Secret Escapes

Thanks to d-flo’s years of travel expertise and integration experience we’re really pleased to be able to offer our new holidays customers’ booking and disruption communications which reflect the easyJet personality and brand.

easyJet Holidays

Already we can see how TravelComms can help us deliver a cohesive customer experience and streamline many of our existing operational processes. Gaining the flexibility to control what we communicate to our customers.

Titan Travel

d-flo have been very supportive of us throughout the evolutionary process of this project. They steered the business to help design the customer communications and ensure that all pieces of communication were consistent.

Neilson Active Holidays

The d-flo solution just gave us more - and more quickly. Initiatives we planned for launch in 18 months from now, we are now revising for delivery later this year using the TravelComms platform.

Great Rail Journeys
EasyJet Holidays
Secret Escapes
Riviera Travel
Havila Voyages
Lindblad Expeditions
SAGA

Take the next step with JourneyMapper™

Book a free consultation with a d-flo Communications Consultant to see how
Journey Mapper™ can transform
your customer journey.

As a core module of the CrisisComms’ platform, Journey Mapper™ provides an intuitive tool to graphically map your As-Is communications journey – including associated business rules – as well as the optimal To-Be journey. Then see the end results come to life as a custom, fully branded and content rendered prototype – and experience the power of CrisisComms for yourself!

Book a free consultation
Book a free consultation with a d-flo Communications Consultant to see how Journey Mapper™ can transform your customer journey.
Book a free consultation with a d-flo Communications Consultant to see how Journey Mapper™ can transform your customer journey.