Driving
customer bookings
First impressions count. With beautifully designed, content-rich and uniquely personalised quotes and proposals, you can turn enquiries into bookings and make choosing you feel like the start of the adventure.
Turn your customers' interest into intent and their intent into bookings
Interest is borne from inspiration and generally created by effective marketing. Seizing the opportunities that arise from this effort and investment is a major determining factor of business success; particularly within the travel industry.
Incorporating intelligent automation into the quote-to-booking process can accelerate actions, minimise manual intervention and turn interest into bookings.
From the very first interaction with someone looking to travel, TravelComms provides a compelling proposition to drive booking conversions by:
10-15%
Successful personalisation programs can yield a 10 to 15 percent boost in sales-conversion rates.
- Combining enquiry information with associated rich content to generate stunning, ultra-personalised communications that inspire and inform.
- Delivering quotes and follow-up communications across multiple digital channels to connect with each potential customer in their chosen way.
- Tracking engagement, sentiment and intent to identify each potential customer’s level of interest and to automatically determine next actions.
- Nurturing each potential customer automatically with relevant information and inspiring content sent at the right time and via the right channel.
Designed to help you gain competitive advantage
Increasing
customer engagement
The journey doesn’t end once the booking is made. Relevant post-booking communications will keep your guests engaged, informed and inspired at every touchpoint enhancing their pre-departure anticipation.
Minimising
customer disruption
When plans change, clarity and care make all the difference. Timely and relevant messaging during disruptions and irregular operations ensures your guests are informed, supported and reassured in real time.
Maximising
customer advocacy
A great trip instils lasting memories. Post-trip follow-ups to capture feedback and shared experiences can help you turn memories into loyal returning guests and referral bookings long after the journey’s over.
