Build stronger customer loyalty and grow your business

A huge amount of effort goes into ensuing customers have a happy holiday and memorable experiences. Leveraging the opportunities from this and the goodwill afforded can work wonders for amplifying your brand and new-found ambassadors.
Utilising automated intelligence for customer feedback can increase response rates, streamline back-office processing and build customer loyalty.
Using feedback from valued customers, TravelComms provides the automation to maximise customer advocacy for your business by:

93%

93% of customers read online reviews before buying a product.

(Source: Qualtrics)
  • Nurturing customers with personalised and relevant digital CSQ’s to provide feedback on their experiences and gaining consent for reuse in marketing.
  • Capturing feedback for NPS, CSAT and CES scoring, sharing via reporting or dashboards and routing to internal teams to turn insight into action.
  • Responding to customers individually based on their feedback to drive referral and repeat bookings (where positive) and for damage mitigation (where not).
  • Aggregating positive feedback (where approved) to use relevantly and meaningfully during the quote process to drive new bookings and customers.

With a response rate of over 50%, the valuable customer insight is being turned into valuable actions – to improve our customer satisfaction for each of our equally important internal customer services and similarly with our contracted hotel and airline partners.

Read The Full Bravo Tours Study

Powering the business of travel

Driving
customer bookings

Turn interest into intent and intent into bookings.

Increasing
customer engagement

Create stronger connections with your customers.

Minimising
customer disruption

Take care of your customers and your reputation.

Discover how your customers can help you increase bookings

Let us demonstrate how we can transform your communications

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