TravelComms
for Travel Agencies
Travel documentation and customer communications that
build brand differentiation and keep your customers returning.
Whether it’s your professional expertise or a long-standing relationship, something unique in the eyes of your customers makes you stand out from the competition.
Keeping your customer’s close and improving how you look after them is critical to your reputation and the success of your agency.
TravelComms provides a purpose built travel communications platform for travel agents to produce customer communications and travel documents that truly reflect the value of your brand and proposition to the traveller.
Ultra-personalised travel documents
Documentation is essential to support your customers booking transactions and outline their itinerary, dates and all-important costs. But it’s far too easy for transactional communications to look generic and system-generated.
TravelComms combines the data from your CRS system with content from your CRM and CMS systems to add the personal and human touch to your customer documentation demonstrating how they have been expertly curated for each customer and their itinerary.
Increase quote-to-booking conversions
Competition has never been tougher. The proliferation of the internet has increased this with companies able to use technology to identify, engage and convert online inspiration hunters into buyers quickly and at a lower cost. Combining your experience and human touch with clever technology can provide a winning formula.
TravelComms helps you to implement elements of automation that can complement your agency experience to drive conversions without it impacting the personal touch your customers love you for.
Streamline customer document fulfilment
Handling the customer travel documentation received from the various operators and suppliers has always been an arduous task for agencies. The capturing, storing and onward distribution requires time-consuming, manual processing often acting as an unnecessary distraction from valuable revenue-generating tasks and additional cost to the business.
TravelComms helps you to automate your inbound and outbound document fulfilment process by streamlining capture and storage and then ensuring the right documentation is sent to the right customer at the right time – whilst leading with your brand.
Mitigate compliance risks
Securely managing your customer data is now more critical than ever. Adherence to the General Data Protection Regulation (GDPR) for citizens living in the European Union is essential and already setting the bar for other countries and regions to follow suit. The risk of non-compliance can cause huge reputational damage and incur enormous penalties.
TravelComms helps you to securely manage and audit your entire customer communication and documentation processes – including those automated in the system and all user interaction with the system – as a standard bi-product and not an additional cost.