d-flo Limited

d-flo Limited
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Create stronger connections with your customers

An enormous commitment of trust is made at the time a new customer makes their booking. Embracing the immediate opportunity – and the time available up to departure – presents limitless opportunities for good communication.
Implementing an immersive communication journey can deliver a richer experience, minimise manual intervention and create stronger customer connections.
At the point of booking and throughout the onward journey, TravelComms delivers an enriched experience to increase customer engagement by:

23%

Customers who are fully engaged represent a 23% higher amount in profitability, revenue and relationship growth.

(Source: Gallup)
  • Combining customer data from the CRS and CRM systems with content from trusted sources to deliver meaningful destination content.
  • Capturing each customer’s interests through active listening to automatically identify and promote relevant ancillaries, upgrades and add-ons.
  • Delivering follow-up communications across multiple digital channels to connect with each customer in their chosen way and preferred time.
  • Tracking engagement, sentiment and intent to identify each customer’s level of interest to automatically convert up-sales opportunities.

d-flo’s TravelComms solution has allowed us to gain more control over the content and timing of the communication. They have worked with us to come up with new and innovative ideas to help keep our customers informed and to feel safer whilst travelling.

Read The Full G-Touring Case Study

Designed to help you gain competitive advantage

Driving
customer bookings

First impressions count. With beautifully designed, content-rich and uniquely personalised quotes and proposals, you can turn enquiries into bookings and make choosing you feel like the start of the adventure.
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Minimising
customer disruption

When plans change, clarity and care make all the difference. Timely and relevant messaging during disruptions and irregular operations ensures your guests are informed, supported and reassured in real time.
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Maximising
customer advocacy

A great trip instils lasting memories. Post-trip follow-ups to capture feedback and shared experiences can help you turn memories into loyal returning guests and referral bookings long after the journey’s over.
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