Travelcomms

Make every customer interaction meaningful

From booking and billing to upselling, preparing and safeguarding, TravelComms incorporates all areas of communication to produce coherent and immersive customer journeys.

TravelComms is a comprehensive travel documentation and communications platform that increases your customer engagement, revenue and loyalty.

d-flo_Make every customer interaction meaningful

Powering the business of travel

The travel industry has never been more challenging - customer expectations are higher than ever before, while operational resources are at an all-time low.

Learn how you can deliver rapid results across today's most important challenges facing the travel industry today. Click on each of the four user cases to learn more and read how we are helping some of our important clients.

Powering the business of travel

The travel industry has never been more challenging – customer expectations are higher than ever before, while operational resources are at an all-time low.

Learn how you can deliver rapid results across today’s most important challenges facing the travel industry today. Click on each of the four user cases to learn more and read how we are helping some of our important clients.

Driving Customer Bookings

Turn interest into intent and intent into bookings.

Increasing Customer Engagement

Create stronger connections with your customers.

Minimising Customer Disruption

Take care of your customers and your reputation.

Maximising Customer Advocacy

Build stronger customer loyalty and business growth.

Capabilities to transform any customer journey

Hover over the icons below to learn more about their capabilities

A proven-platform for delivering personalisation

Deliver travel communications that are as individually unique as each of your customers.

Flexible

Integrate with any back-office applications, aggregate content from any source, seamlessly combine with any CRM or customer data platform.

Data-driven

Trigger communications by CRS events, user-managed schedulers or using interactive preferences and sentiments of your customers.

Secure

Solutions built intrinsically with privacy and security by design enabling data protection at the highest level and compliance to GDPR and CCPA.

Enriching

Transform communications with contextually-relevant content from your CMS to inspire action, differentiate your brand and drive engagement.

Intelligent

Empower internal stakeholders with the agility to control the content, tone of voice and timing of each communication for continual optimisation.

Efficient

Fulfil the varying business demands and use case scenarios with high-volume batch, ad hoc on-demand and interactive communication processing.

Easy

Simplify the integration of user interactive processes to review, edit and approve the release of communications within a controlled environment.

Powerful

Deliver omni-channel communications by offline fulfilment, email, SMS, WhatsApp or ePresent for secure self-service via your customer/guest portal.

Your guests deserve a mobile app experience as unique as they are.

Backed by our proprietary technology and powerful data integrations, the TravelComms Travel App allows you to deliver meaningful
and relevant in-app content to your guests – at a fraction of the cost of traditional app development.

Precision Personalization

Finetune your app’s UX/UI design until it’s true to your brand and uniquely yours.

Unique In-App Experiences

Curate a custom in-app experience for each guest with our configurable back-end technology and flexible features.

Powerful Integrations

Securely pull data from your systems to ensure that guests only receive meaningful information.

A solution built for the travel industry

Built with – and for – the travel industry, TravelComms has been designed from the ground up to simplify the most complex customer experiences while simultaneously automating routine operational processes.

Join the many tour operators, travel agencies and cruise lines that have adopted TravelComms – learn more about some of the sector-specific solutions that can be implemented with speed.

Cruise Line Solutions

Travel documentation and guest communications that drive engagement at every stage of the booking and voyage.

Tour Operator Solutions

Travel documentation and customer communications that deliver an informative and engaging customer experience.

Travel Agency Solutions

Travel documentation and customer communications that build brand differentiation and keep your customers returning.

We are pleased to be using d-flo’s platform to manage our post-booking member communications. With the ability to use digital communications to deliver a high quality, personalised service efficiently and effectively.

Secret Escapes

Thanks to d-flo’s years of travel expertise and integration experience we’re really pleased to be able to offer our new holidays customers’ booking and disruption communications which reflect the easyJet personality and brand.

easyJet Holidays

Already we can see how TravelComms can help us deliver a cohesive customer experience and streamline many of our existing operational processes. Gaining the flexibility to control what we communicate to our customers.

Titan Travel

d-flo have been very supportive of us throughout the evolutionary process of this project. They steered the business to help design the customer communications and ensure that all pieces of communication were consistent.

Neilson Active Holidays

The d-flo solution just gave us more - and more quickly. Initiatives we planned for launch in 18 months from now, we are now revising for delivery later this year using the TravelComms platform.

Great Rail Journeys

Take the next step with JourneyMapper™

Book a free consultation with a d-flo Communications Consultant to see how
Journey Mapper™ can transform
your customer journey.

As a core module of the TravelComms’ platform, Journey Mapper™ provides an intuitive tool to graphically map your As-Is communications journey – including associated business rules – as well as the optimal To-Be journey. Then see the end results come to life as a custom, fully branded and content rendered prototype – and experience the power of TravelComms for yourself!

The purpose-built travel
communications platform

Make every customer interaction meaningful

Powering the business of travel

Driving customer
bookings

Increasing customer
engagement

Minimising customer
disruption

Maximising customer
advocacy